NOTICE TO CONSUMER

The notice is to tell you that FlixBus, Inc. and Greyhound Lines, Inc. (collectively, the “Companies”) have agreed to refund $3.99 for the service fee charged once per transaction (the “Fee”) to any customers who purchased a ticket on the Companies’ website or U.S.-based mobile app between July 1, 2024, and October 14, 2024, for any bus trip that started or ended in the State of California (“Consumers”), upon request. 

If you purchased a ticket for a bus trip to or from California, or a bus trip within California, on the Companies’ website or U.S.-based mobile app, and your purchase occurred at any time between July 1, 2024, and October 14, 2024, you paid a $3.99 service fee per transaction and are entitled to a refund of such Fee for each transaction. 

The Companies’ records indicate that you purchased a ticket or tickets for a bus trip that started or ended in the State of California between July 1, 2024, and October 14, 2024; you paid the Fee; and you are therefore eligible to request a refund of the Fee.   

If you purchased multiple tickets in the same transaction, you only paid the Fee once for that transaction.  Accordingly, you are only entitled to a single refund for each transaction made. 

Trips that did not start or end in California are ineligible for a refund of the Fee.

If you purchased your ticket before July 1, 2024, you are ineligible for a refund of the Fee.

If you purchased your ticket after October 14, 2024, you are ineligible for a refund of the Fee.

If you made multiple transactions between July 1, 2024, and October 14, 2024, for bus trips that started or ended in California, you are eligible for a refund of the Fee for each transaction. 

You may choose to receive your refund by one of the following methods:  E-Mastercard, Venmo, PayPal, Zelle, or deposit to your bank account by Automated Clearing House (ACH). To receive a refund, you must submit a Refund Request Form no later than March 25, 2025.

Any Consumer who requests a refund within 60 days of the notice will receive a refund of the Fee paid.  In order to receive a refund, you must submit a Refund Request Form, NO LATER THAN March 25, 2025.

A customer contacted the Companies and claimed that the manner in which the Fee was displayed did not comport with the California Consumers Legal Remedies Act (“CLRA”), Cal. Civil Code section 1750, et seq. The CLRA provides the Companies with an opportunity to offer a refund of the Fee in response to such a claim.  The Companies have also changed the way the Fee is disclosed on the website and U.S.-based app.  The Companies deny that they violated the CLRA and deny any wrongdoing but are offering this refund in order to resolve the customer’s claim and as an accommodation to the affected Consumers.